By using and purchasing through this site, you agree to the following:

Shipping

Processing Time:  Order processing time is typically 1-3 days.  I take pride in boxing and shipping your orders as fast as possible.  I appreciate you as a customer and want to get your Twisted Goodies to you ASAP.  In the extremely rare case of unexpected delay, I will contact you via email with additional information.

Shipping Locations:  Currently shipping to USA and Canada.  Twisted Stitch Soapery is located in Maple Valley, Washington - USA.  Shipping duration will vary based on provider and destination.  Twisted Stitch Soapery is not responsible for import tax, customs fees, or duties when shipping internationally.

Delivery Method:  Delivery will be based on customer choice at checkout.  You will receive a tracking number for your shipment with the provider chosen when the order ships.

Order Protection:  I offer optional order protection for damaged or missing deliveries via 3rd party.  If you choose to include it, you may purchase at an additional charge via 3rd party based on cart value.  Order Protection is available in the cart checkout process.  By utilizing this service, you agree to the 3rd party privacy policies as outlined in our privacy policy here.  

Missing/Stolen Packages:  If you have included the optional order protection service, please contact Encased directly per instructions provided by them.  If order protection was not purchased, please note that Twisted Stitch Soapery is not responsible for reimbursement or replacement of packages.  If the package has not been delivered per the tracking information, please contact the shipping provider directly and follow their instructions.  

Damaged Goods:  I offer optional order protection for damaged or missing deliveries via 3rd party.  If you choose to include it, you may purchase at an additional charge via 3rd party based on cart value.  Order Protection is available in the cart checkout process.  By utilizing this service, you agree to the 3rd party privacy policies as outlined in our privacy policy here.

Cancellations and Returns

Order Cancellations: You may cancel your order any time prior to shipment - just send me an email and you will be fully refunded.  If your order has shipped, all sales are final.

Order Returns:  Given the personal nature of my products, I do not accept returns, all sales are final.  If a product or package is damaged, please see above.  If you have another concern, please contact me directly.

General Information

General Product Warnings:  All products are for external use only.  Use only as directed.  It is the user's responsibility to use the products in the manner in which they're intended. Discontinue use if irritation occurs and consult a physician.  Dreamy Suds LLC dba Twisted Stitch Soapery is not responsible for injury or irritation with product use.

Allergen Information:  Ingredients are listed for every product on the product page.  It is the user's responsibility to be aware of personal allergens.